supabase/apps/studio/components/interfaces/Support/SupportAssistant.utils.ts

import type { SubmittedSupportRequest } from './SupportForm.state'

const SUPPORT_ASSISTANT_FIELD_LABELS = {
  assistant_context: 'Assistant context',
  organization_slug: 'Organization',
  project_ref: 'Project',
  category: 'Category',
  severity: 'Severity',
  subject: 'Subject',
  message: 'Message',
  affected_services: 'Affected services',
  library: 'Client library',
  support_access: 'Support access',
  dashboard_logs: 'Dashboard logs',
} as const

export type ParsedSupportAssistantPrompt = Partial<
  Record<keyof typeof SUPPORT_ASSISTANT_FIELD_LABELS, string>
>

function escapeSupportTagValue(value: string | boolean | undefined) {
  if (value === undefined || value === '') return 'Not provided'

  return String(value).replace(/&/g, '&amp;').replace(/</g, '&lt;').replace(/>/g, '&gt;')
}

function unescapeSupportTagValue(value: string) {
  return value.replace(/&lt;/g, '<').replace(/&gt;/g, '>').replace(/&amp;/g, '&').trim()
}

function supportField(
  name: keyof typeof SUPPORT_ASSISTANT_FIELD_LABELS,
  value: string | boolean | undefined
) {
  return `  <${name}>${escapeSupportTagValue(value)}</${name}>`
}

export function buildSupportAssistantPrompt(request: SubmittedSupportRequest) {
  return [
    '<support>',
    supportField(
      'assistant_context',
      'A support request has already been submitted and a human member of the Supabase Support team is already looking at it. Your role is to help the user troubleshoot in the interim while they wait for the human support response. Do not ask them to submit another support ticket for this same issue.'
    ),
    supportField('category', request.category),
    supportField('severity', request.severity),
    supportField('subject', request.subject),
    supportField('message', request.message),
    supportField('affected_services', request.affectedServices),
    supportField('library', request.library),
    supportField('support_access', request.allowSupportAccess ? 'Granted' : 'Not granted'),
    supportField('dashboard_logs', request.dashboardLogs ? 'Attached' : 'Not attached'),
    '</support>',
  ].join('\n')
}

export function parseSupportAssistantPrompt(text: string): ParsedSupportAssistantPrompt | null {
  const supportMatch = text.match(/<support>([\s\S]*?)<\/support>/i)
  if (!supportMatch) return null

  const parsed = Object.keys(SUPPORT_ASSISTANT_FIELD_LABELS).reduce<ParsedSupportAssistantPrompt>(
    (acc, field) => {
      const fieldMatch = supportMatch[1].match(
        new RegExp(`<${field}>([\\s\\S]*?)<\\/${field}>`, 'i')
      )
      if (fieldMatch) {
        acc[field as keyof typeof SUPPORT_ASSISTANT_FIELD_LABELS] = unescapeSupportTagValue(
          fieldMatch[1]
        )
      }
      return acc
    },
    {}
  )

  return Object.keys(parsed).length > 0 ? parsed : null
}